Returns Policy

1 Year Guarantee

Available on all jewellery products with proof of purchase. Condition of jewellery is based on assessment by the team at blood and Iron. Blood and Iron, at our option, will either repair or replace jewellery deemed to be defective due to the manufacturing process within 12 months of the date of purchase. This warranty does not cover loss, damage, breakage, changes in appearance or degradation due to excessive wear or mishaps.

The benefits under this Returns policy are in addition to all rights and remedies conveyed by the Australian Competition and Consumer Act and thee Australian Consumer Law and any statutory rights to which you may already be entitled. This policy does not exclude, restrict or modify any such rights or remedies that are implied by law.

What if my product is faulty?

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact us within 5 working days of receiving the item. Email sales@bloodandironjewellery.com to let us know.

Returns Policy

You may return a faulty item bought online within 12 months of purchase. All returns and replacements will be assessed individually by Blood and Iron. Blood and Iron reserve the right to deny any individual item for return based on the 1 year guarantee parameters.

Blood and Iron will Refund or Exchange at any time where goods are:

• Deemed to be faulty (i.e.- have a manufacturing fault or defect).
• Different to the sample provided, except where natural differences occur within the specific quality bracket.
• Have obvious defects that were not apparent or brought to the consumer’s attention at the point of sale.
• In conflict with any other rights provided for by State Legislation or the Australian Competition & Consumer Commission (ACCC).

Excluding Personalised, made to order and finance sales.

Return to Online Store

Contact our team via email sales@bloodandironjewellery.com with a description and photos of the fault. We will assess your request and if it complies with the returns policy. The team will reply with a return address. Please ensure that you include your original invoice/receipt and a short note stating that you would like a refund or exchange. Please include product numbers if wanting to exchange for a different item.

Return your item along with contact details and postal information.

Once we have received your returned item we will process the refund or exchange within 3 business days. The type of refund will be based on the original payment method. Please allow 10 working days for your refund/ exchange to be processed.

PLEASE NOTE: Your refund or exchange will not be actioned until we receive your item back at our Office

Domestic Returns:

To Return an item please follow the instructions below to initiate your return:

1. Send us an e-mail stating the reasons for your return. we will review the reasons for your return and email you a confirmation. Please DO NOT return your items before you receive this confirmation email.

2. Once you receive an email confirmation from us, please read the guidelines on how to return your item stated above and ship the items back to us within 14 days from delivery date.

NOTE: The return carrier to use is at the sole discretion of the customer. However, we do recommend you send via a carrier that offers tracking.

3. Please provide us with the tracking number via email once the items been shipped back to us.

International Orders:

The customer is responsible for all shipping costs, duties, VAT/GST and taxes that may be incurred in returning the item(s) back to Blood and Iron Period Jewellery.

If any duties, VAT/GST or taxes were paid to the shipping carrier on receipt of the order, it is the customer's responsibility to contact them to request any refunds.

In the event a package is refused at customs by the customer, or if a customer is unavailable to accept the package from the shipping carrier and Blood and Iron Period Jewellery is charged any return shipping charges, duties, VAT/GST or taxes, the customer will be responsible for all expenses related to the outbound shipment and return of the package. This amount will be deducted from the original sales amount when the refund is applied.

International Returns:

1. Send us an e-mail stating the reasons for your return. we will review the reasons for your return and email you a confirmation. Please DO NOT return your items before you receive this confirmation email.

2. Once you receive an email confirmation from us, please read the guidelines on how to return your item stated above and ship the items back to us within 14 days from delivery date.

NOTE: The return carrier to use is at the sole discretion of the customer. However, we do recommend you send via a carrier that offers tracking.

3. Please provide us with the tracking number via email once the items been shipped back to us.